Hello dear Ms. Lorraine, we apologize for your dissatisfaction with our product. When you received the goods, there were no quality issues with our products. Your order you place only had the lock body ,without the lock cylinder key, so you said you cannot use it and need to return it. We have received your request and promptly informed you that I can help you return the item but we have not received your feedback. If you have any needs, we will help you solve them immediately . Thank you for your support